Website T & Cs

Website Terms and Conditions, October 2022

 

Hi there! This website, www.alicebulmermusic.com, is owned and operated by me, Alice Bulmer. If you have any further questions, please contact alice@alicebulmermusic.com

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may both benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from me.

Please note that I do not provide ukulele lessons to children. If you are under 18 these lessons are not suitable for you.

This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products and/or services. If there is any inconsistency between this document and those specific terms of service, these Website Terms and Conditions are overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with New Zealand Consumer Law. You can read more about your rights here: https://www.consumerprotection.govt.nz

 

General Disclaimer

On this website you will find articles and information related to my music business. This material is provided solely for information and education purposes.

 

Specific Disclaimer

On this website I provide articles, posts, downloads and links to book ukulele classes and self-study courses.
My material has been created out of more than 50 years of study and experience as a musician and teacher, including 15 years of classical music training and 30 years playing in rock bands, folk music ensembles and other musical genres. I also have postgraduate training in music as expressive therapy.
My articles, courses and self-study material are intended for adult learners.

 

Intellectual Property

All text and images on this website are copyright to me, Alice Bulmer, unless otherwise stated. No portion of this website may be copied or replicated in any form without my written consent.
I have done my best to ensure that nothing on this website infringes anyone’s copyright. If you see something on the site that you think infringes copyright please contact me.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

On this website I post links to Youtube tutorials. In these videos I only claim copyright to the performance, not the music.

 

Content policy

I take care to provide valuable information, but I cannot be responsible for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website, unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up to date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering it or deleting it without notice.

Downloads

This site includes some files that may be downloaded. I take every care to ensure my content is safe; however I do not take responsibility for viruses, other technologically harmful material and any other damage that might occur as a result of downloading material from this website. It is your responsibility to maintain adequate and up to date internet security.

External links

I include some links to external sites; however I have no control over the information provided on these sites. These links are provided solely for your information.

 

Payment Terms

Payment for online lessons may be made through my bookings system using Paypal. If you prefer to pay via Stripe, please email me alice@alicebulmer.com and I will send a Stripe invoice.

If you are in New Zealand you may pay by direct deposit to my bank account. Please email me and I will send bank details.

Security policy:  When you pay via Stripe, any financial information you enter is stored under Stripe’s security policy. I do not have access to your account details.

Full payment is due before the start of a block of lessons or classes.

All class, lesson and gift packages are valid for six months from date of purchase.

 

Delivery

Ukulele lessons are delivered online via Zoom, or in person in Hamilton, New Zealand.

For online lessons, my bookings system will send you a reminder email with a link to my private Zoom room 24 hours ahead of your session.

If this is your first time using Zoom, please click the link in advance or visit zoom.us to download the free software to your computer or device in plenty of time before our call.
Alternatively, you can download the Zoom app.

Please let me know if you have any questions.

Rescheduling group and individual lessons: If you need to reschedule a lesson more than 24 hours before the time, you can do this online via my Acuity bookings system, or by emailing me alice@alicebulmermusic.com. I am unable to reschedule at shorter notice than this.
If you don’t turn up to a lesson and don’t let me know in advance, your lesson fee will be forfeit.
Self-study packages are delivered online via email and via password-protected pages on this website.

 

Refund Policy

Ukulele class packages

If you withdraw from the class one week before the start date, your payment will be refunded less $15 admin fee.
If you wish to cancel with less than a week’s notice due to an emergency situation, please contact me to discuss this.

Self-study courses

I will refund the full price of the course, less $10 admin fee, with no questions within two days (48 hours) of purchase.
After that there will be no refund.

 

Consumer Guarantees

If any of the documents or links that I have provided in my services or self-study courses cannot be accessed with your computer system, then I will work with you to try to resolve this within 7 days. Alternatively I will offer you a refund, depending on how much of the course you cannot access.

Terms of sale:

The self-study courses are intended for the use of one person, or up to three people accessing the same computer. They are not transferable to more people.

 

Dispute Resolution & Jurisdiction

If you have any concerns, issues or complaints arising out of your use of this website, my products or services, or these Terms and Conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion.

Please email me at alice@alicebulmer.com and expect a response within 2 business days.

If the problem cannot be resolved through negotiation, I will seek professional mediation or arbitration through the New Zealand Law Society.

https://www.lawsociety.org.nz/about-us/what-is-the-law-society/appointment-of-mediators-and-arbitrators/

T & C credit

These Terms & Conditions were created with the support of Carefree Counsel www.carefreecounsel.com

Please do not copy them.

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